In the case on an individual we require your full names and a valid South African ID number or passport number. In the case of a company we require the company name and company registration number. All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology. You can view Table Bay Mall Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

PURCHASING A GIFT CARD

All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology. You can view our Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

Can I purchase a Gift Card online?

Gift Cards cannot be purchased online, but can be purchased at our Guest Services Desk closest to the Centre Court and Entrance 2.

Can I reload a Gift Card?

Gift Cards are not re-loadable.

Will a Gift Card ever expire?

Yes, Gift Cards expire 3 years after purchasing them.

What do I do if I have lost a Gift Card?

The process for investigating and cancelling a lost Gift Card can only be done during normal working hours (8:30am - 5pm, Mon - Fri). Please email your Gift Card number and contact details to reception@tablebaymall.co.za, to investigate and contact you accordingly.

How do I check a Gift Card balance?

To check your Gift Card balance, you can choose from the below options:

1. Log onto www.whatsonmycard.com

2. Call the Paymentology support line on 0861 114 093 and select Account Balance (option 1)*

3. SMS your Gift Card number (no spaces) to 34246*

* Standard cellphone rates apply

What are the terms and conditions?

You can read the complete list of terms and conditions by clicking here. 

What is required?

In the case on an individual we require your full names and a valid South African ID number or passport number.
In the case of a company we require the company name and company registration number. 
All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
You can view Table Bay Mall Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

What if I'm not willing to provide these details?

Your details are required for us to comply with FICA and unfortunately should you not be able to provide these we are not able to sell you a Gift Card.

What will we do with your personal details?

These WILL NOT be disclosed to any third party unless required in terms of FICA legislation. 

All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
You can view Table Bay Mall's Privacy Policy as well as for more detail.

Why do we ask for your name and ID?

As use of the MasterCard Gift Card is considered a financial transaction and the Gift Card is issued by a bank, this is a requirement in terms of the Financial Intelligence Centre Act of 2001 (FICA).
FICA was enacted to combat money laundering.
Whilst this is inconvenient to innocent people such as yourselves, this is a legal requirement and can be seen as assisting in the combating of crime.
This allows Table Bay Mall and its management to fulfil its requirements in terms of the FICA legislation.
All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
You can view Table Bay Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

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PURCHASING A GIFT CARD

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